How can we help?
Most questions are answered below. For anything else, one email is all it takes.
Contact us
Write to support@vynera.app. Include your app version (Settings → About) so we can help faster; we answer from that same address.
Privacy or data requests we cannot serve from within the app are answered within 30 days.
Cancel a subscription
Premium is billed by Apple, so cancellation happens with Apple, not inside the app:
- Open Settings → Apple Account → Subscriptions, or visit apps.apple.com/account/subscriptions.
- Choose Plantivelle Premium and turn off renewal.
Cancelling stops the next renewal; you keep Premium until the end of the period you have paid for. Deleting the app does not cancel a subscription. Refunds are Apple's to give, at reportaproblem.apple.com.
Delete your data
Everything you create in Plantivelle lives only on your iPhone or iPad. In the app's Settings you will find two actions:
- Erase everything the app stores on the device.
- Delete your anonymous account and the rows attached to it on our server.
Because we hold no name, email address or account, these actions are how access, correction, portability and erasure requests are served. Deleting your account does not cancel an App Store subscription; cancel that with Apple.
Plant ID accuracy
Identification and plant-clinic results are produced automatically. They are approximate and provided for general use only, so treat them as a helpful starting point rather than a verdict.
The photo you choose to identify is sent over HTTPS, turned into a result, and not kept. Please avoid including faces, documents, addresses or screens in it.
If a result looks wrong, tell us at support@vynera.app.